Peer chat: preliminary evaluation of an online experience

Authors

  • Mara Foppoli
  • Milena Pacciorini

DOI:

https://doi.org/10.30820/1664-9583-2023-1-27

Keywords:

peer chat, chat, online counselling, peer counselling

Abstract

This paper describes the experience of a peer chat service for young people that was launched in 2019 in Italian-speaking Switzerland and is still ongoing. It is a type of counselling where young people help other young people during a specific time. The peer chats are avatar-based, so this type of counselling is confidential, digital and written. In this preliminary evaluation, we wanted to take into account both the experiences of those who have used this service and the characteristics of the peer chats. The results show that satisfaction with the service and certain dimensions of life skills assessment such as self-knowledge, problem solving, empathy and many others were good. The conclusions explore both the limitations and the possibilities of this new way of providing digital support to young people by young people.

Author Biographies

Mara Foppoli

Mara Foppoli ist Psychologin, ASP-Psychotherapeutin, Gestalttherapeutin, EMDR-Therapeutin und Standortleiterin der schweizerisch-italienischen Beratungsstelle von Pro Juventute.

Milena Pacciorini

Milena Pacciorini ist Philosophin, philosophische und neurowissenschaftliche Beraterin, NLP und PNQ, Präsidentin und Coachin Young4HelpChat Schweiz.
027-034 31218

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How to Cite

Foppoli, M., & Pacciorini, M. (2023). Peer chat: preliminary evaluation of an online experience. Psychotherapie-Wissenschaft, 13(1), 27–34. https://doi.org/10.30820/1664-9583-2023-1-27

Issue

Vol. 13 No. 1 (2023): Psychotherapie in Zeiten der Digitalisierung

Section

Special Issue

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